Terms & Condtion
These Terms & Conditions govern your use of the Velani Water website (velaniwater.com) and the products and services we provide. By accessing our website, placing an order, or using our services, you agree to comply with these Terms & Conditions.
1. Acceptance of Terms
By using our website or purchasing our products and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. About Velani Water
Velani Water is a provider of purified drinking water, bottled water, and water delivery services based in Lahore, Pakistan. We strive to deliver safe, high-quality drinking water to residential and commercial customers.
3. Orders and Services
All orders are subject to product availability and confirmation. We reserve the right to accept, reject, or cancel any order at our discretion. Delivery schedules may vary depending on your location, product availability, weather conditions, or unforeseen circumstances.
4. Pricing and Payments
All prices displayed on our website are subject to change without prior notice. Payments must be made using the available payment methods. Velani Water reserves the right to correct pricing errors or cancel orders resulting from incorrect pricing information.
5. Delivery Policy
We aim to deliver all orders within the estimated delivery timeframe. However, delays may occur due to traffic, weather conditions, public holidays, or circumstances beyond our control. Customers are responsible for providing accurate delivery information.
6. Product Quality
Velani Water follows strict purification, bottling, and quality control procedures to ensure every product meets high safety and hygiene standards. Customers should store bottled water in a cool, dry place away from direct sunlight to maintain product quality.
7. Returns and Refunds
If you receive a damaged or incorrect product, please contact us as soon as possible. Refunds or replacements will be considered based on the nature of the issue and our return policy. We reserve the right to inspect claims before approving a refund or replacement.
8. User Responsibilities
You agree to use our website lawfully and responsibly. You must not misuse the website, attempt unauthorized access, interfere with website operations, or provide false or misleading information when placing orders or submitting inquiries.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and branding, is the property of Velani Water unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited without prior written permission.
10. Limitation of Liability
Velani Water shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. While we strive to provide accurate information and reliable services, we do not guarantee uninterrupted website availability or error-free operation.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
Velani Water reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be published on this page, and your continued use of our website constitutes acceptance of any changes.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts of Lahore, Pakistan.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Velani Water
Address: Lahore, Pakistan
Phone: 0321-4666286
Email: info@velaniwater.com
Website: velaniwater.com