Privacy Policies

Welcome to Velani Water Company. This Privacy Policy explains how Velani Water Company (“Velani Water,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, submit an inquiry, place an order, or use our bottled-water delivery services through https://velaniwater.com

1. Information We Collect

When you place an order, contact us, subscribe to our updates, or use our services, we may collect the following information:

Your full name

• Residential or business delivery address

• Phone number

• Email address

• Order and delivery details

• Information submitted through our contact forms

• Payment-related information processed through authorised payment providers

We collect this information to process your orders, deliver our products, communicate with you, provide customer support, and improve your experience with Velani Water.

3. How We Use Your Information

We may use your information for the following purposes:

• Processing and delivering bottled-water orders

• Managing residential, commercial, and event water-supply requests

• Communicating with you regarding your orders, deliveries, account, or inquiries

• Providing customer service and responding to feedback

• Sending service updates, promotional offers, and marketing communications

• Improving our website, products, delivery services, and customer experience

• Preventing fraud and maintaining the security of our website and services

• Complying with applicable legal and regulatory requirements

We do not sell, trade, or rent your personal information to third parties.

4. Marketing Communications

By providing your contact details and agreeing to receive communications, you consent to Velani Water sending you promotional offers, product updates, service announcements, and other marketing communications through:

• SMS

• WhatsApp

• Email

• Phone calls

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly at info@velaniwater.com

Opting out of marketing communications will not prevent us from contacting you about active orders, deliveries, payments, or customer-service matters.

5. Cookies and Website Information

Our website may use cookies and similar technologies to understand how visitors interact with the website, improve website performance, remember preferences, and provide a better browsing experience.

You may disable cookies through your browser settings. However, some website features may not function correctly when cookies are disabled.

6. Data Protection

We are committed to protecting your personal information. We implement reasonable technical and organisational security measures designed to safeguard the information we collect against:

• Unauthorised access

• Loss or misuse

• Alteration

• Disclosure

• Destruction

However, no method of internet transmission or electronic storage is completely secure. You should take reasonable care when deciding what information you share online.

7. Third-Party Services

We may use trusted third-party service providers to help operate our business, including:

• Payment processors

• Delivery and logistics providers

• Website hosting providers

• Email, SMS, and WhatsApp communication services

• Analytics and customer-support platforms

These service providers are only given access to the information reasonably necessary to perform their services. They are expected to process your information securely and only for the agreed purpose.

8. Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Complete your orders and deliveries

• Maintain customer-service and transaction records

• Meet accounting, legal, and regulatory requirements

• Resolve disputes

• Enforce our agreements

When your information is no longer required, we may securely delete or anonymise it.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw your consent to marketing communications

• Object to or restrict certain uses of your personal information

• Ask questions about how your information is collected and used

To exercise any of these rights, contact us at info@velaniwater.com

We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and services are not intentionally directed towards children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

11. External Links

Our website may contain links to external websites or third-party platforms. Velani Water is not responsible for the privacy practices, security, or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Any updated version will be published on this page with a revised *Effective Date*. We encourage you to review this Privacy Policy from time to time.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact:

Velani Water
Address: Lahore, Pakistan
Phone: 0321-4666286
Email: info@velaniwater.com
Website: velaniwater.com